Mr a robinoson free essay sample

Individual cleanliness is significant for various reasons including; Health needs, in the event that you have explicit wellbeing needs poor individual cleanliness can affect this, Appearance, great individual cleanliness is reflected in your appearance, Social Acceptance, it is socially worthy to have great degree of cleanliness, Working Environment, it is imperative to glance respectable in the workplace. 1. 2 Poor individual cleanliness can have various effects on an individual’s wellbeing and prosperity; genuinely it could prompt contamination, infection, intensification of a current condition or parasitic conditions. Socially and genuinely it could prompt social rejection, estrangement, harassing and absence of self-assurance. 2. 1 Addressing individual cleanliness matters is tied in with being strategic for instance by inquiring as to whether they might want to have a shower as opposed to stating I think you need a shower. Notwithstanding, you should recollect that despite the fact that you may imagine that it is critical to shower or shower each day the individual probably won't concur. We will compose a custom paper test on Mr a robinoson or on the other hand any comparative subject explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page On the off chance that there is a distinct issue about their own cleanliness, for example, others whining that the individual scents then you should address it secretly and in a way that shows regard. On the off chance that you have to disclose to them that they smell you dont cause an issue of it however just to clarify that it very well may be handily managed and you are there to help on the off chance that they wish. 2. 2 When attempting to make people mindful of the impacts of poor individual cleanliness on others a smart thought is to ask them how they would feel, and utilize normally happening occasions, for example, when they are toileting to disclose to them why it is essential to wash their hands and so on. Or then again you could set up banners, furnish them with pamphlets. 2. 3 When supporting a person to create and improve cleanliness schedules it is s smart thought to help the person with each undertaking at that point permitting them to do what they can all alone, giving them more freedom bit by bit. Take the individual looking for toiletries and make it something that they can appreciate, anyway recollect that not every person wants to shower regular so don’t push it excessively hard. 3. 1 Maintaining individual cleanliness is fundamental for some reasons; these can be close to home, social, for wellbeing reasons, mental or just as a lifestyle. Basically keeping a decent standard of cleanliness assists with forestalling the turn of events and spread of contaminations, sicknesses and awful smells. There are numerous contributory components that make up close to home cleanliness with the primary ones being washing, oral consideration, hair care, nail care, wound consideration, purging of individual utensils, Personal cleanliness is as it says, individual. Everyone has their own propensities and principles that they have been instructed or that they have gained from others. It is basically the advancement and continuation of good wellbeing. Likely the most significant part of all, food cleanliness is firmly connected with individual cleanliness. Other contributory elements can be good examples, mental self portrait, schedule/propensity, autonomy and so forth 3. 2 It is imperative to help the inclinations and requirements of the individual, for example, solace, wellbeing and security, favored items, help choosing what things they need/need. While keeping up their freedom however much as could be expected, for example, supporting and empowering own decision with items and methods. 3. 3 Keeping up poise of an individual while supporting them with private individual cleanliness can remember considering individual convictions and inclinations, for example, empowering them to pick their degree of individual neatness, satisfactory offices gave, decision of own toiletries. Talk about cleanliness routine and concur on access to the offices and hardware. 3. 4 With helping a person with close to home cleanliness, there comes the hazard to possess wellbeing these can extend from spread of contamination to hypersensitivities to specific items which is the reason it is imperative to wear the right PPE. Decreasing the hazard to your own wellbeing while helping a person with individual cleanliness incorporates; being completely mindful of the procedures and methods, right utilization of PPE, and having great relational abilities and great degrees of correspondence with the person. 3. 6 Other individuals that might be engaged with supporting a person to keep up great individual cleanliness could incorporate; beautician, dental specialist, podiatrist, medicinal services facility, GP and so on 4. 1 Hidden individual issues that might be the reason for poor individual cleanliness can incorporate limitations because of physical elements, for example, tallness, weight, size, hypersensitivities or sensitivities additionally psychological sickness, for example, despondency, dementia, schizophrenia and learning incapacities. 4. 2 Underlying issues can be tended to through the powerful usage of an individual’s individual focused consideration plan, just as dynamic help of people by helping them comprehend and address any physical factors, for example, skin conditions, personal stench, weight issues and so forth. With issues, for example, emotional wellness the exhortation and backing of an expert would be fitting.

Counseling Couples: The Complexity of Delicate Situations Essay

Theoretical Love is patient and love is benevolent, as indicated by Corinthians 13:4 yet increasingly more every now and again couples end up at stalemates not realizing which is smarter to remain together or to isolate. Living in a general public of our way immediately, immediately can introduce clashes among couples particularly when they each have various perspectives on what is best for their relationship. To include greater multifaceted nature, nuclear families might be non-customary or different components, for example, substance misuse and treachery are available, which brings about the nearness of extra stressors. Through cautious mediation, regard for the nuclear family, and demonstrated procedures, couples mentoring is a road that gives want to groundwork for those entering marriage or long haul connections, while likewise giving reclamation and rebuilding to the individuals who want to keep up current connections. Presentation and History For a long time clinician have contemplated and explained the examination of pioneers, for example, John Bowlby and Mary Ainsworth who created connection hypothesis, just as, explore led by Abraham Maslow, who verified that people have a â€Å"need for belonging.† These pioneers set the establishment for understanding our humanistic want to have a partner. Preceding these therapist, the Bible uncovers in Genesis 2 that Adam was forlorn and hence, a â€Å"help mate† was made. Besides, as indicated by Sandberg, Busby, Johnson, and Yoshida (2012), examine has demonstrated that even in adulthood, the nearness of a huge other or accomplice can deliver sentiments of â€Å"security, alleviation, and other positive affects† while the nonappearance of thisâ secure connection produces avoidant and on edge practices. As people take part seeing someone, spreading over from essential colleagues to submits, for example, marriage, there are times when correspondence, certainty , and duty become troublesome. A few circumstances lead couples to look for the mediation and mastery of advisors to help with accommodating. Notwithstanding the difficulties that couples experience, Worthington, Lerner, and Sharp (2005) recommend that by using mentoring to create forceful passionate bonds, couples can support long, sound relationships. As exceptional as every individual may be, so is every nuclear family or couple and it is significant that advisor work inside the frameworks that are introduced, in light of the fact that on certain events, the couple or family just associating inside itself produces center and openness of progress (Chambless, Miklowitz, and Shoham, 2012). Guiding that advances trust, absolution, better correspondence, compromise, and assemble duties, particularly those incorporating Christ, prompts fix and compromise, which why most couples at first look for advising (Worthington, Lerner, and Sharp, 2005). Significant Topics in Couples Counseling Sorts of Relationships/Couples As circumstances are different, so have couples. The nuclear family is regularly not the conventional mother, father, and 2.5 youngsters, rather families are presently made out of stepparents, stepchildren, and same-sex connections. As Christian advocates, connections may introduce that are not excused, yet regarded. Obvious, Kirk, and Bruch (2012) offer that despite the fact that marriage his as of late become a profoundly glorified duty, the rates for dwelling together and the quantity of single guardians keeps on expanding and turn out to be progressively worthy. Marriage has become a willful establishment (Stark, Kirk, and Bruch, 2012). Furthermore, the piece of relationships has changed as revealed by the Williams Institute. In 2006, the organization examined same-sex couples announcing status and verified that â€Å"nationally, the quantity of same-sex couples who revealed their status to the legislature expanded 437 percent† (Swanson, 2007). Alongside the expansion of announcing same-sex couples, the quantity of mixed families has expanded too. Gonzalez (2009) talks about that the couples that mix families regularly face more difficulties, they are more overpowered, and they frequently feel increasedâ pressure to determine issues rapidly. Couples that structure mixed families are tested with making the relationship with their accomplice work, while likewise with assisting with forming and shape two separate elements into one nuclear family (Gonzalez, 2009). Mixed families are additionally a logically critical family course of action that produces complex connections and particular weights for every one of the relatives (Shalay and Brownlee, 2007). As needs be, there is an improving probability that family instructor will experience mixed families increasingly visit who are look for restorative help (Shalay and Brownlee, 2007). Social Sensitivity Guiding couples requires consciousness of different social conviction frameworks that are essential to the two people, both exclusively and together. The impression of every individual decides their desires for the relationship, along these lines advisors must know about societies, convictions, conventions, and even chronicled references to guarantee that components are being assessed from the client’s viewpoint. Couples guiding consolidates social intercession that is predictable with the client’s conviction framework in regards to mending and can possibly impact a predetermined change (Sperry, 2010). Couples instructors should cautiously concentrating the treatment procedure dependent on the center social estimations of both of the people that involve the couple (Sperry, 2010). Sperry (2010) states that there are three explicit strides to social affectability; perceive the social character, distinguish the relational peculiarities, and build up a social arrangement th at outlines the setting of the issue. Parenthood One of the most testing changes that couples face is the progress to parenthood (PINQUART AND TEUBERT, 2010). During the desire for a youngster, guardians frequently become worried with the necessary changes and regularly positive correspondence among couples decline (Doss, Rhoades, Stanley, and Markman, 2009). For instance, as detailed by Pinquart and Teubert (2010, in an examination directed by Miller, Pallant and Negri (2006), 80% of first time moms communicated gentle side effects of discouragement inside the principal weeks baby blues, while 10 to 30% of moms grew unmistakably analyzed clinical despondency. Passionate and mental pain of this extent may likewise have aâ significantly negative impact on child rearing conduct, for example, affectability, interest in the youngster, in general child rearing, and collaboration between guardians (Foster, Garber, and Durlak, 2008). Couples encountering such life changes regularly look for advising to all the more likely see one another , the stressors, and strategies for making the progress less tricky. Pinquart and Teubert (2010) demonstrated that mediation that were exclusively couple engaged, created more grounded viability on couple correspondence than unadulterated pre-birth or postnatal intercessions, reminded the couple that they are the establishment of the relationship and conductors of progress. Closeness Most couples experience issues that are not seen, thusly couples advisor are frequently introduced objections that are the consequences of correspondence disappointments and clashes that are straightforwardly identified with the couples unfulfilled connection needs (Solomon, 2009). Couples treatment goes to expand the mindfulness and acknowledgment between accomplices of their needs and the social ways that each accomplice has experienced (Solomon, 2009). Furthermore, couples treatment, from a connection hypothesis approach, endeavors to assist individual with moving past what could turn into an interminable pattern of disgrace and fault, and rather instruct and gives them they can decide to quit acting protectively with one another (Solomon, 2009). At the point when couples are encountering issues, closeness is frequently influenced, anyway through couples treatment, accomplices are assisted with understanding their reliance on each other so as to address their issues for secure con nection through helpful procedure and are urged to communicate feelings when connection needs are malcontented (Solomon, 2009). Solomon (2009) further presumes that â€Å"if the couple reacts by using and giving instances of the manners in which their past has happened in their present relationship, it gets conceivable to quicken the mending process†. Strategies and Interventions In the previous decade, Christian couple treatment has expanded and started to create albeit gradually (Hook, Ripley, Worthington, and Davis, 2011). Each couple, every circumstance, and every guide is special, so competency of numerous mediations is required to oblige the necessities and objectives controlled by the couple. Of these procedures, the expectation centered methodology (HFA) to couples advising is supported among Christian counselors (Worthington, Ripley, Hook, and Miller, 2007). The HFA depends on the reason that expectation is a center Christian worth and since Christ appointed marriage, trust is basic among couples (Worthington et al., 2007). The HFA furnishes couples with procedures for advancing change, offering common accommodation in affection, reclamation of confidence in God and one another (Worthington, et al., 2007). An elective mentoring procedure that is being fruitful used in couples mentoring is Marriage Matters (Hook, Worthington, Hook, Miller, and Davis, 2011). Marriage Matters comprises of a multi week or 18 hour workshop that is directed three times each year as indicated by Hook et al (2011). This program is intended to help couples who want to put resources into their relationship just as for couples who are encountering conjugal challenges. During every one of the multi week workshops, couples gain from prepared experts about themes that are significant for couples, for example, chronicled foundation, culture, getting progressively empathic during exchange, compromise, closeness, pardoning, and various different subjects (Hook, et al., 2011). Morals Involved in Counseling Couples A mindfully incorporated con

Early Action Update - UGA Undergraduate Admissions

Early Action Update - UGA Undergraduate Admissions Early Action Update With the Early Action deadline passing, here are a few updates about the process: Total EA Applications (10.5% increase over last year): 13,291 Complete Early Action Applications: 9,950 # of EA Applicants Applying within 3 days of Deadline: 3,523 As you can see, a large number (roughly 75%) of the Early Action applications are complete. Additionally, over 25% of the total applicant pool for EA applied right around the deadline. This means our office still digging out from under the thousands of documents, test scores, etc. we have received. We appreciate your patience as we work as quickly as possible to match documents with files. It takes our office about 5 to 10 business days to match a document with an applicants file, and with the materials submission deadline of 10/22, we are still receiving a large number of items. If your documents were submitted by this deadline, it will be considered for Early Action. We are accepting the October 11 SAT for Early Action as long as you designated UGA as a school to automatically receive your scores, and we have imported most of these today, so they should show up on the myStatus page soon. I believe we will be receiving the October 11 SAT sometime next week (the College Board site says 10/28), but make sure to give us time to receive these scores and load them into the system. Your Steps Be sure to check your myStatus to make sure you are complete! If material you have sent is not showing up on your myStatus, double-check with your counselor, College Board, etc. to make sure that it was sent. If it was sent and it has been more than 10 business days (business days do not include weekends or holidays), I would suggest either resending the document(s) or contacting us. We do not accept faxed documents, so make sure to send it electronically or by mail. Now that you have submitted your application (and it is hopefully complete), take a few minutes to relax and enjoy the fall weather and some UGA football! Go Dawgs! Early Action Update - UGA Undergraduate Admissions Early Action Update We will be shutting down our Status Check until Early Action decisions are ready to be released. This will affect the Status Check for all applicants, Early Action and Regular Decision first year applicants, transfers, etc. We apologize for any inconvenience this may cause but it is needed in order to make admissions decisions. We are in the process of carefully consolidating and reviewing all information and documents received from roughly 11,350 Early Action freshman applicants and need to close the Status Check to do this. There is no set date at this time for Early Action decisions to go out, but we will let you know as soon as that has been determined. Please do not call, email, text, Facebook us, etc. to ask when decisions will be released as we do not know this yet. Thank you for your patience! Go Dawgs! Early Action Update - UGA Undergraduate Admissions Early Action Update Since we are now a few days beyond the Early Action deadline, I thought I would give everyone a few updates about the process: 2012 Early Action Applications: Approximately 10,800 Complete Early Action Applications: Approximately 6,600 Number of EA applicants without SAT/ACT (with Writing) scores: Approximately 2,500 Amount of Documents received over the past week: Approximately 1 Trillion (okay, it is really about 8,000) We are still working on matching materials to files, so please be patient, as a large volume of items came in at the last moment. If after about 10 business days between required EA admissions documents being sent or you applying (whichever one is later), the documents are still not showing up on the myStatus page, we suggest you contact us. But remember that it is business days, so do not count weekend days. We expect a large volume of SAT scores will come in over the next few days, as the October 1 scores will arrive shortly. At the same time, the College Board changed the layout of the download file this past week, so we are having to readjust our import system, so please be patient. We were just able to push in the scores, and we are updating the myStatus system, but the new scores may not show up until tomorrow (or if you did not include your SSN and correct name, next week). I had one email where a student said he requested the SAT scores to be sent earlier in the morning, and he was worried because they had not shown up yet on his myStatus page. Patience is a virtue! Thank you to all the applicants for taking the 5-10 minutes to complete the self-reported grades chart, as this has been a great asset to our office. 5-10 minutes by each student means 5-10 minutes times 10,800 applications that we will be saving in part of our process, which will help us later in our EA decision timeline. I do not have an exact date when we will be releasing EA decisions, but when I do, I will let everyone know. Make sure to check your myStatus page, your school and the testing agencies to make sure that everything has been sent to UGA. And now that the applications are submitted, take a few minutes to relax and enjoy senior year! Go Dawgs! Early Action Update - UGA Undergraduate Admissions Early Action Update With the Early Action deadline passing, here are a few updates about the process: Total Early Action Applications: Approximately 11,400 Complete Early Action Applications: Approximately 5,600 Number of Early Action Applicants Applying on the Deadline: Approximately 2,100 As you can see, about half of all Early Action applications are not complete. Additionally, almost a fifth of the total applicant pool for EA applied on the deadline. This means our office is receiving thousands of documents, test scores, etc. We appreciate your patience as we work as quickly as possible to match documents with files. It takes our office about 5 to 10 business days to match a document with an applicants file. As we have said before, our deadlines are postmark deadlines. If your material was submitted by the deadline, it will be considered for Early Action. We will accept the October 6 SAT for Early Action as long as you designated UGA as a school to automatically receive your scores. Be sure to check your myStatus to make sure you are complete! If material you have sent is not showing up on your myStatus, double-check with your counselor, College Board, etc. to make sure that it was sent. If it was sent and it has been more than 5 to 10 business days, please contact us. Now that you have submitted your application, take a few minutes to relax and enjoy the fall! Go Dawgs! Early Action Update - UGA Undergraduate Admissions Early Action Update With the Early Action deadline passing, here are a few updates about the process: Total Early Action Applications: 12,071 Complete Early Action Applications: 7,697 # of EA Applicants Applying near Deadline: 2,593 As you can see, a large number of the Early Action applications are complete. Additionally, over 20% of the total applicant pool for EA applied right around the deadline. This means our office still digging out from under the thousands of documents, test scores, etc. we have received. We appreciate your patience as we work as quickly as possible to match documents with files. It takes our office about 5 to 10 business days to match a document with an applicants file, and with the materials deadline of 10/22, we are still receiving items. If your documents were submitted by this deadline, it will be considered for Early Action. We are accepting the October 5 SAT for Early Action as long as you designated UGA as a school to automatically receive your scores, and we have imported most of these today, so they should show up on the myStatus page soon. Your Steps Be sure to check your myStatus to make sure you are complete! If material you have sent is not showing up on your myStatus, double-check with your counselor, College Board, etc. to make sure that it was sent. If it was sent and it has been more than 10 business days (business days do not include weekends or holidays), please contact us. Now that you have submitted your application (and it is hopefully complete), take a few minutes to relax and enjoy the fall weather! Go Dawgs!

Separation Of Church And State - 1717 Words

Separation of Church and State Separation of church and state has long been regarded as a foundation of American democracy. At the same time, the concept has remained highly controversial in the popular culture and law. Much of the debate over the application and meaning of the phrase focuses on its historical antecedents. The reason I chose this specific topic is due to the fact I’m a devout Christian and I also have strong interest in political science. In this paper I will briefly explain some of the approaches of several philosophers handling this peculiar subject. Such philosophers are Thomas Hobbes, John Locke and Jean-Jacques Rousseau The English philosopher Thomas Hobbes tried to find a way out of this labyrinth. Traditionally,†¦show more content†¦It also made sense to assume that when man speaks about God he is really referring to his own experience, which is all he knows. According to Hobbes, fear. Man’s natural state is to be overwhelmed with anxiety, â€Å"his heart all the day long gnawed on by fear of death, poverty, or other calamity.† He â€Å"has no rest, nor pause of his anxiety, but in sleep.† It was no wonder that human beings fashion idols to protect themselves from what they most fear, attributing divine powers. And the unbearable dynamics of belief don’t end there. For once we imagine an all-powerful God to protect us, chances are we’ll begin to fear him too. Hobbes reasoned that these new religious fears were what created a market for priests and prophets claiming to understand God’s unclear demands. It was a harsh market in Hobbes’s time, with stalls for Roman Catholics, Anglicans, Lutherans, and Calvinists, each with his own path to salvation and design for Christian society. They disagreed with one another, and because their very souls were at stake, they fought. Which led to wars, which led to more fear; which made people more religious. Fresh from the â€Å"Wars of Religion†, Hobbes’s readers knew all about fear. Their lives had become, as he put it, â€Å"solitary, poor, nasty, brutish, and short.† And when he announced that a new political philosophy could release them from fear, they listened. Hobbes planted a seed, a thought that it

Ten Facts About Montezuma

Customer Relationship Management Starbucks Corporation Free Essays

string(47) " want it specifically if you are dissatisfied\." EXECUTIVE SUMMARY This document included a survey about Starbucks. I went to a Starbucks on Xinhua road as a mystery shopper. Starbucks Corporation (NASDAQ: SBUX) is an international coffee and coffeehouse chain based in Seattle, Washington. We will write a custom essay sample on Customer Relationship Management Starbucks Corporation or any similar topic only for you Order Now Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. (starbucks, 2011) In this report I will tell you my experience of being a mystery shopper. I will analysis my scenario as a mystery shopper and what I did at the starbucks. I will describe starbucks’s customer service with my knowledge of Pet peeves and 14 factors of company culture. And also, I will suggest some solutions to improve the retail starbucks’s customer servise. CONTENTS Cover page†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Executive summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2 Contents†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4 Discussion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 5 Question 1†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5 Question 2†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦8 Question 3†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦9 Question 4†¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 11 Question 5†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 13 Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 14 Reference list†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 15 INTRODUCTION Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. That’s why I chose starbucks. Starbucks is still inadequate, still need to strengthen and improve. In this experience, I was very carefully to record every detail, and try to remember them. I believe that no matter how perfect management system they have there still has a loophole. This report will bring starbucks great benefits. I will analysis my scenario as a mystery shopper and what I did at the starbucks. I will describe starbucks’s customer service with my knowledge of Pet peeves and 14 factors of company culture. And also, I will suggest some solutions to improve the retail starbucks’s customer service. DISCUSSION Question 1 Explain about the retail store. You need to look for company’s information on internet. Starbucks Corporation (NASDAQ: SBUX) is an international coffee and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries, including over 11,000 in the United States, over 1,000 in Canada, over 700 in the United Kingdom, and over 150 in Turkey. Starbucks sells drip brewed coffee, espresso-based hot drinks, other hot and cold drinks, coffee beans, salads, hot and cold sandwiches and Panini , pastries, snacks, and items such as mugs and tumblers. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company’s products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores. From Starbucks’ founding in later forms in Seattle as a local coffee bean roaster and retailer, the company has expanded rapidly. In the 1990s, Starbucks was opening a new store every workday, a pace that continued into the 2000s. The first store outside the United States or Canada opened in the mid-1990s, and overseas stores now constitute almost one third of Starbucks’ stores. The company planned to open a net of 900 new stores outside of the United States in 2009, but has announced 900 store closures in the United States since 2008. The company is named in part after Starbuck, Captain Ahab’s first mate in the novel Moby-Dick, as well as a turn-of-the-century mining camp (Starbo or Storbo) on Mount Rainier. According to Howard Schultz’s book Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time, the name of the company was derived from Moby-Dick, although not in as direct a fashion as many assume. Gordon Bowker liked the name â€Å"Pequod† (the ship in the novel), but his then creative partner Terry Heckler responded, â€Å"No one’s going to drink a cup of Pee-quod! † Heckler suggested â€Å"Starbo†. Brainstorming with these two ideas resulted in the company being named after the Pequod’s first mate, Starbuck. And also, starbucks’s logo had changed three times. The first Starbucks was opened in Seattle, Washington, on March 30, 1971 by three partners: English teacher Jerry Baldwin, history teacher Zev Siegl, and writer Gordon Bowker. The three were inspired by entrepreneur Alfred Peet (whom they knew personally) to sell high-quality coffee beans and equipment. The name is taken from Moby-Dick; after Pequod was rejected by one of the co-founders, the company was named after the first mate on the Pequod, Starbuck. From 1971–1976, the first Starbucks was at 2000 Western Avenue; it then was relocated to 1912 Pike Place, where it remains to this day. During their first year of operation, they purchased green coffee beans from Peet’s, then began buying directly from growers. The Starbucks Center, Seattle. The company HQ, in the old Sears, Roebuck and Co. catalog distribution center building Entrepreneur Howard Schultz joined the company in 1982 as Director of Retail Operations and Marketing, and after a trip to Milan, advised that the company should sell coffee and espresso drinks as well as beans. Seattle had become home to a thriving countercultural coffeehouse scene since the opening of the Last Exit on Brooklyn in 1967, the owners rejected this idea, believing that getting into the beverage business would distract the company from its primary focus. To them, coffee was something to be prepared in the home, but they did give away free samples of pre-made drinks. Certain that there was money to be made selling pre-made drinks, Schultz started the Il Giornale coffee bar chain in April 1986. (starbucks, 2011) Question 2 Explain why you chose the retail store. Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. Yeah, it’s rather unremarkable. Starbucks is everywhere. What is remarkable is how successful they are. I believe that no matter how perfect management system they have there still has a loophole. I go to starbucks not just as a coffee drinker, but as someone who was pleased with both the service, and quality of my request. The number of choices one has almost makes it impossible to be dissatisfied with whatever you get, and get this; you can have them make it over or how you want it specifically if you are dissatisfied. You read "Customer Relationship Management Starbucks Corporation" in category "Essay examples" Starbucks has taken the opportunity that other small business haven’t yet. This is why so many people drink it. It’s everywhere, convenient, and practical as a beverage seller. If you personally don’t like the coffee, they have entire menu with things that are not coffe. I definitely love starbucks. It is a cool place to relax and hangout. I don’t only order coffee there anyways. I love their pastries and lattle . I love how they give a calming aura. It gets my stress off. And really coffee is delicious depends on the taste buds of the person. Question 3 Explain about your scenario as a mystery shopper and what you did at the outlet. I went to starbucks as a mystery shopper for three times. For the first time,I walked into starbucks, the waiter said hello to me, and asked me what do I want to drink, so, I ordered a cup of lattle. The waiter asked me whether I need any dessert or not. I ordered a piece of cheese cake. And I paid for both of them, the waiter handed me my order. He smiled warmly and wished me a nice day. For the second time, I just sit here ,and didn’t order anything. Luckily ,they didn’t push me away. For the third time, I ordered a cup of Mocha Frappuccino, but I found a hair in it. I was very surprised and I told the waiter about it. He changed my drink to a larger sized one, and apologized to me . I was very satisfied with their service. Check points ?Number of employees in the store on entering: 3. ?How long it takes before the mystery shopper is greeted: 3 second. ?The name of the employees: zhangqin machao zhangwei. ?Whether or not the greeting is friendly, or if they didn’t greet the customer : the greeting is friendly. ?The questions asked by the shopper to find a suitable products: the answer is very good. The types of products shown (if they suggest too expansive products): they just introduce me some new product. ?The sales arguments used by the employee(if you felt sales pressure): no I didn’t felt any stress ,they’re all very kind. ?Whether or how the employee attempted to close the sale: they didn’t close the sale, they just handed your or der default to close the sale. ?Whether the employee suggested any add-on sales: yes. ?Whether the employee invited the shopper to come back to the store: yes. ?Cleanliness of store and store associates: the store is very clean. ?Speed of service: fast Store appearance, and grooming/presentation: the decoration is very fashionable, and in order to meet the Christmas, Christmas decorations are everywhere. ?Was it easy to find the store in a shopping center or in a street ? : yes, it’s easy to find starbucks on Xinhua road. ?Ask them if there are any kinds of student discount program. Did they reply to you in proper manner? :yes ? Ask them if refund or exchange is possible when you’re not happy with the product. How did they respond to you? : food product can not change, they feel sorry about this, they ask me some questions about the food so that they can improve. Question 4 Describe the retail store’s customer service with your knowledge of Pet peeves and 14 factors of company culture. Pet peeves I think starbucks’s service is very good, most details do very well. I didn’t feel being ignore, because they say hello to me, when I came in . And also, I didn’t feel high pressure sales, they just suggest me sincerely . But the second time I do this report , I was disappointedly with the poor quality work, I found a hair in my cup, they do not very well about the cleaning. But they changed my drink to a larger sized one, and apologized to e . I was very satisfied with their service. In short, I was satisfied with the customer service. 14 factors of company culture ?Greeting customers: do very well ?Initiating conversation : do very well ?Sincerely complimenting customers: do very well ?Calling customers by name: I don’t know ?Establishing and maintaining eye contact: good job ?Ask for feedback: just so so ?Listeni ng skillfully: do very well ?Say polite words: do very well ?Smiling: good job ?Using good telephone techniques: just so so ?Using appropriate touch techniques: just so so Enjoying people: do very well ?Being positive about selling: do very well ?Watching your workplace attractiveness: good job The good service with The old chairs and table, friendly barista, soothing music and the aroma of the coffee makes you feel relaxed and at home. Starbucks gives us the feeling of relaxation and belonging. We feel it because Starbucks is true to its values and it shows. And because we believed in what â€Å"Starbucks† offers us, we give value to it by being loyal. Question 5 Suggest some solutions to improve the retail store’s customer service. A few of the Starbucks coffees are not so bad but the problem is that they often sit for a very long time before being served. Usually, the better coffees are not available brewed. My biggest personal gripe with Starbucks is that they replaced all of the espresso machines with automatic versions over the past few years. The quality and strength of the espresso has gone down substantially and the price is no longer even partly justified since it no longer takes time, effort, or skill to make espresso beverages. most of their drinks have so much sugar and calories, and they have this fancy complicated lingo to place a coffee order†¦. hat should be so simple! I believe most people like Starbucks is because is in style! even though they don’t really know what they are drinking. Starbucks should care more about our healthy! And also, the employees need to be more carefull. CONCLUSION That’s What They Serve. There’s no greater purpose in life than service to other s. And indeed, Starbucks are one of those company who are living and being true to this famous line. In its book entitled â€Å"It’s Not about Coffee†, the author and previous CEO, Howard Behar, have mentioned that Starbucks is all about People. From their employees to its customers and suppliers, they give priority to people and relationships. And to prove it, they do not call their employees as â€Å"staff†, which most of us are being called by our bosses. Instead, they call all employees from below to top as â€Å"partners†. Because they truly believes that each and everyone is contributing to the success and growth of the Company. They believe that each and everyone can be a great contribution to an organization’s success, and the world for that matter. Amazing isn’t? And that reason alone is why a lot of people is giving back the value that this Company is providing them. (starbucks, 2011) Three Important Lessons From Starbucks ?If we have vision it creates magic. ?When we are sure of our value it creates direction and feeling on what we offer others. ?If we prioritize on people, we do not need to look for the reward and recognition, it comes to us. REFERENCES LIST http://www. starbucks. cn/ http://en. wikipedia. org/wiki/Starbucks http://www. ihatestarbucks. com/why. php How to cite Customer Relationship Management Starbucks Corporation, Essay examples

Modelling The Employee Turnover And Skill -Myassignmenthelp.Com

Question: Discuss About The Modelling The Employee Turnover And Skill? Answer: Introduction The article which has been provided is related to the factors of the employee turnover and the skill preservation in the Australian Companies. In the particular article the factors which help to determine the employee turnover in the organisations as well as their skill are properly analysed. At present there is an wide-ranging body of literature which focuses on the individual employees motivations. At present there has been the effect of the human resource management on different aspects of firms performance which includes several considerations of employee turnover. It also focuses on the bundling of human resource management practices which is not limited to the confinement of the traditional human resource management. There also has been investigation on the role of trade unions. There have been several reliable and valid measurement concepts which are crucial to the study. There are types of searches which have been conducted on the basis of data collected from numerous sources . The aim of the study is to provide accurate and genuine information on the reasons which cause the employees to leave their respective organisations. It also aims to understand what factors which help employees stay in their organisations. In order to facilitate the reliable and also the valid measurements of several concepts, several multi-item measurements of scales are also required. It is necessary to evaluate each of the negative factors which contribute to the loss of employees from the organisations. Only then can the reasons for the employee turnover and retention be properly understood. In order to reach the position which the research aims at, there should be a proper evaluation of the primary and secondary sources from which the data is collected. The different drivers for employee retention and turnover are to be analysed carefully. In addition to this the factors which contribute to the organisational support and the job satisfaction are also to be considered for study. The impact of human resource management on the different aspects of the firm performance based on the levels of the employee satisfaction is also to be understood properly. In case a proper examination is made on all the factors, the researchers of the study can identify the drivers contributing to the employee retention and turnover. All these need to be kept in mind while conducting suitable researches. Only on getting adequate suitable and noteworthy information on the different factors affecting the employee retention, the research can contribute to the valuable information. This can ultimately lead to the conclusion that the aim of the research has been arrived at in a suitable and proper manner. In case the necessary criteria for the research are not met it cannot help the research to be noteworthy and genuine overall. There are several drawbacks of the study on employee retention and the employee turnover in different countries. The available quantitative studies on the impact of HRM practices on the employee turnover are very less in number. This causes the studies on the employee turnover to be relatively less and the conclusions drawn in this particular case are not genuine enough. The availability of data on the performance of the employees and the total turnover of the firm as a whole is bound to govern the reliability of the data collection procedure. This is ultimately bound to make the data collected and the conclusions made, much more reliable and genuine. There are several available ways or practices which govern the way an organisation works. In case the sample of organisational employees and their opinions on the factors which govern their retention and skills is less, the accuracy of the research is hampered. The present research article does not focus on all the probable scenarios wh ich influence the situation of the employees and their decision to either leave or stay in the particular organisation. Another problem is that, often the scenarios which have been mentioned on different factors, are not exactly correlated. For example, a major part of the literature focuses on the role of the separate attitudinal preferences of the individuals in the organisations, but the situations which different employees face in certain situations are varied. Therefore the factors which affect the propensity of an individual to leave his or her particular organisation is different. Another thing which is of consequence in the study is the effect of training on the turnover which has not been completely investigated. Only in cases where there has been a general research on the human resource management, there has been a certain amount of study. The challenges in this particular study therefore point to low availability of data in several cases and the possible scenarios where the solutions can be identified are also not clear. The factors which lead to the turnover of the employees cause a certain change in their patterns of retention. References Smith, A., Oczkowski, E., Smith, C. S. (2011). To have and to hold: modelling the drivers of employee turnover and skill retention in Australian organisations.The International Journal of Human Resource Management,22(02), 395-416.