Separation Of Church And State - 1717 Words

Separation of Church and State Separation of church and state has long been regarded as a foundation of American democracy. At the same time, the concept has remained highly controversial in the popular culture and law. Much of the debate over the application and meaning of the phrase focuses on its historical antecedents. The reason I chose this specific topic is due to the fact I’m a devout Christian and I also have strong interest in political science. In this paper I will briefly explain some of the approaches of several philosophers handling this peculiar subject. Such philosophers are Thomas Hobbes, John Locke and Jean-Jacques Rousseau The English philosopher Thomas Hobbes tried to find a way out of this labyrinth. Traditionally,†¦show more content†¦It also made sense to assume that when man speaks about God he is really referring to his own experience, which is all he knows. According to Hobbes, fear. Man’s natural state is to be overwhelmed with anxiety, â€Å"his heart all the day long gnawed on by fear of death, poverty, or other calamity.† He â€Å"has no rest, nor pause of his anxiety, but in sleep.† It was no wonder that human beings fashion idols to protect themselves from what they most fear, attributing divine powers. And the unbearable dynamics of belief don’t end there. For once we imagine an all-powerful God to protect us, chances are we’ll begin to fear him too. Hobbes reasoned that these new religious fears were what created a market for priests and prophets claiming to understand God’s unclear demands. It was a harsh market in Hobbes’s time, with stalls for Roman Catholics, Anglicans, Lutherans, and Calvinists, each with his own path to salvation and design for Christian society. They disagreed with one another, and because their very souls were at stake, they fought. Which led to wars, which led to more fear; which made people more religious. Fresh from the â€Å"Wars of Religion†, Hobbes’s readers knew all about fear. Their lives had become, as he put it, â€Å"solitary, poor, nasty, brutish, and short.† And when he announced that a new political philosophy could release them from fear, they listened. Hobbes planted a seed, a thought that it

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Customer Relationship Management Starbucks Corporation Free Essays

string(47) " want it specifically if you are dissatisfied\." EXECUTIVE SUMMARY This document included a survey about Starbucks. I went to a Starbucks on Xinhua road as a mystery shopper. Starbucks Corporation (NASDAQ: SBUX) is an international coffee and coffeehouse chain based in Seattle, Washington. We will write a custom essay sample on Customer Relationship Management Starbucks Corporation or any similar topic only for you Order Now Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. (starbucks, 2011) In this report I will tell you my experience of being a mystery shopper. I will analysis my scenario as a mystery shopper and what I did at the starbucks. I will describe starbucks’s customer service with my knowledge of Pet peeves and 14 factors of company culture. And also, I will suggest some solutions to improve the retail starbucks’s customer servise. CONTENTS Cover page†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Executive summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2 Contents†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4 Discussion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 5 Question 1†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5 Question 2†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦8 Question 3†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦9 Question 4†¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 11 Question 5†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 13 Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 14 Reference list†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 15 INTRODUCTION Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. That’s why I chose starbucks. Starbucks is still inadequate, still need to strengthen and improve. In this experience, I was very carefully to record every detail, and try to remember them. I believe that no matter how perfect management system they have there still has a loophole. This report will bring starbucks great benefits. I will analysis my scenario as a mystery shopper and what I did at the starbucks. I will describe starbucks’s customer service with my knowledge of Pet peeves and 14 factors of company culture. And also, I will suggest some solutions to improve the retail starbucks’s customer service. DISCUSSION Question 1 Explain about the retail store. You need to look for company’s information on internet. Starbucks Corporation (NASDAQ: SBUX) is an international coffee and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries, including over 11,000 in the United States, over 1,000 in Canada, over 700 in the United Kingdom, and over 150 in Turkey. Starbucks sells drip brewed coffee, espresso-based hot drinks, other hot and cold drinks, coffee beans, salads, hot and cold sandwiches and Panini , pastries, snacks, and items such as mugs and tumblers. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company’s products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores. From Starbucks’ founding in later forms in Seattle as a local coffee bean roaster and retailer, the company has expanded rapidly. In the 1990s, Starbucks was opening a new store every workday, a pace that continued into the 2000s. The first store outside the United States or Canada opened in the mid-1990s, and overseas stores now constitute almost one third of Starbucks’ stores. The company planned to open a net of 900 new stores outside of the United States in 2009, but has announced 900 store closures in the United States since 2008. The company is named in part after Starbuck, Captain Ahab’s first mate in the novel Moby-Dick, as well as a turn-of-the-century mining camp (Starbo or Storbo) on Mount Rainier. According to Howard Schultz’s book Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time, the name of the company was derived from Moby-Dick, although not in as direct a fashion as many assume. Gordon Bowker liked the name â€Å"Pequod† (the ship in the novel), but his then creative partner Terry Heckler responded, â€Å"No one’s going to drink a cup of Pee-quod! † Heckler suggested â€Å"Starbo†. Brainstorming with these two ideas resulted in the company being named after the Pequod’s first mate, Starbuck. And also, starbucks’s logo had changed three times. The first Starbucks was opened in Seattle, Washington, on March 30, 1971 by three partners: English teacher Jerry Baldwin, history teacher Zev Siegl, and writer Gordon Bowker. The three were inspired by entrepreneur Alfred Peet (whom they knew personally) to sell high-quality coffee beans and equipment. The name is taken from Moby-Dick; after Pequod was rejected by one of the co-founders, the company was named after the first mate on the Pequod, Starbuck. From 1971–1976, the first Starbucks was at 2000 Western Avenue; it then was relocated to 1912 Pike Place, where it remains to this day. During their first year of operation, they purchased green coffee beans from Peet’s, then began buying directly from growers. The Starbucks Center, Seattle. The company HQ, in the old Sears, Roebuck and Co. catalog distribution center building Entrepreneur Howard Schultz joined the company in 1982 as Director of Retail Operations and Marketing, and after a trip to Milan, advised that the company should sell coffee and espresso drinks as well as beans. Seattle had become home to a thriving countercultural coffeehouse scene since the opening of the Last Exit on Brooklyn in 1967, the owners rejected this idea, believing that getting into the beverage business would distract the company from its primary focus. To them, coffee was something to be prepared in the home, but they did give away free samples of pre-made drinks. Certain that there was money to be made selling pre-made drinks, Schultz started the Il Giornale coffee bar chain in April 1986. (starbucks, 2011) Question 2 Explain why you chose the retail store. Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 55 countries. Yeah, it’s rather unremarkable. Starbucks is everywhere. What is remarkable is how successful they are. I believe that no matter how perfect management system they have there still has a loophole. I go to starbucks not just as a coffee drinker, but as someone who was pleased with both the service, and quality of my request. The number of choices one has almost makes it impossible to be dissatisfied with whatever you get, and get this; you can have them make it over or how you want it specifically if you are dissatisfied. You read "Customer Relationship Management Starbucks Corporation" in category "Essay examples" Starbucks has taken the opportunity that other small business haven’t yet. This is why so many people drink it. It’s everywhere, convenient, and practical as a beverage seller. If you personally don’t like the coffee, they have entire menu with things that are not coffe. I definitely love starbucks. It is a cool place to relax and hangout. I don’t only order coffee there anyways. I love their pastries and lattle . I love how they give a calming aura. It gets my stress off. And really coffee is delicious depends on the taste buds of the person. Question 3 Explain about your scenario as a mystery shopper and what you did at the outlet. I went to starbucks as a mystery shopper for three times. For the first time,I walked into starbucks, the waiter said hello to me, and asked me what do I want to drink, so, I ordered a cup of lattle. The waiter asked me whether I need any dessert or not. I ordered a piece of cheese cake. And I paid for both of them, the waiter handed me my order. He smiled warmly and wished me a nice day. For the second time, I just sit here ,and didn’t order anything. Luckily ,they didn’t push me away. For the third time, I ordered a cup of Mocha Frappuccino, but I found a hair in it. I was very surprised and I told the waiter about it. He changed my drink to a larger sized one, and apologized to me . I was very satisfied with their service. Check points ?Number of employees in the store on entering: 3. ?How long it takes before the mystery shopper is greeted: 3 second. ?The name of the employees: zhangqin machao zhangwei. ?Whether or not the greeting is friendly, or if they didn’t greet the customer : the greeting is friendly. ?The questions asked by the shopper to find a suitable products: the answer is very good. The types of products shown (if they suggest too expansive products): they just introduce me some new product. ?The sales arguments used by the employee(if you felt sales pressure): no I didn’t felt any stress ,they’re all very kind. ?Whether or how the employee attempted to close the sale: they didn’t close the sale, they just handed your or der default to close the sale. ?Whether the employee suggested any add-on sales: yes. ?Whether the employee invited the shopper to come back to the store: yes. ?Cleanliness of store and store associates: the store is very clean. ?Speed of service: fast Store appearance, and grooming/presentation: the decoration is very fashionable, and in order to meet the Christmas, Christmas decorations are everywhere. ?Was it easy to find the store in a shopping center or in a street ? : yes, it’s easy to find starbucks on Xinhua road. ?Ask them if there are any kinds of student discount program. Did they reply to you in proper manner? :yes ? Ask them if refund or exchange is possible when you’re not happy with the product. How did they respond to you? : food product can not change, they feel sorry about this, they ask me some questions about the food so that they can improve. Question 4 Describe the retail store’s customer service with your knowledge of Pet peeves and 14 factors of company culture. Pet peeves I think starbucks’s service is very good, most details do very well. I didn’t feel being ignore, because they say hello to me, when I came in . And also, I didn’t feel high pressure sales, they just suggest me sincerely . But the second time I do this report , I was disappointedly with the poor quality work, I found a hair in my cup, they do not very well about the cleaning. But they changed my drink to a larger sized one, and apologized to e . I was very satisfied with their service. In short, I was satisfied with the customer service. 14 factors of company culture ?Greeting customers: do very well ?Initiating conversation : do very well ?Sincerely complimenting customers: do very well ?Calling customers by name: I don’t know ?Establishing and maintaining eye contact: good job ?Ask for feedback: just so so ?Listeni ng skillfully: do very well ?Say polite words: do very well ?Smiling: good job ?Using good telephone techniques: just so so ?Using appropriate touch techniques: just so so Enjoying people: do very well ?Being positive about selling: do very well ?Watching your workplace attractiveness: good job The good service with The old chairs and table, friendly barista, soothing music and the aroma of the coffee makes you feel relaxed and at home. Starbucks gives us the feeling of relaxation and belonging. We feel it because Starbucks is true to its values and it shows. And because we believed in what â€Å"Starbucks† offers us, we give value to it by being loyal. Question 5 Suggest some solutions to improve the retail store’s customer service. A few of the Starbucks coffees are not so bad but the problem is that they often sit for a very long time before being served. Usually, the better coffees are not available brewed. My biggest personal gripe with Starbucks is that they replaced all of the espresso machines with automatic versions over the past few years. The quality and strength of the espresso has gone down substantially and the price is no longer even partly justified since it no longer takes time, effort, or skill to make espresso beverages. most of their drinks have so much sugar and calories, and they have this fancy complicated lingo to place a coffee order†¦. hat should be so simple! I believe most people like Starbucks is because is in style! even though they don’t really know what they are drinking. Starbucks should care more about our healthy! And also, the employees need to be more carefull. CONCLUSION That’s What They Serve. There’s no greater purpose in life than service to other s. And indeed, Starbucks are one of those company who are living and being true to this famous line. In its book entitled â€Å"It’s Not about Coffee†, the author and previous CEO, Howard Behar, have mentioned that Starbucks is all about People. From their employees to its customers and suppliers, they give priority to people and relationships. And to prove it, they do not call their employees as â€Å"staff†, which most of us are being called by our bosses. Instead, they call all employees from below to top as â€Å"partners†. Because they truly believes that each and everyone is contributing to the success and growth of the Company. They believe that each and everyone can be a great contribution to an organization’s success, and the world for that matter. Amazing isn’t? And that reason alone is why a lot of people is giving back the value that this Company is providing them. (starbucks, 2011) Three Important Lessons From Starbucks ?If we have vision it creates magic. ?When we are sure of our value it creates direction and feeling on what we offer others. ?If we prioritize on people, we do not need to look for the reward and recognition, it comes to us. REFERENCES LIST http://www. starbucks. cn/ http://en. wikipedia. org/wiki/Starbucks http://www. ihatestarbucks. com/why. php How to cite Customer Relationship Management Starbucks Corporation, Essay examples

Modelling The Employee Turnover And Skill -Myassignmenthelp.Com

Question: Discuss About The Modelling The Employee Turnover And Skill? Answer: Introduction The article which has been provided is related to the factors of the employee turnover and the skill preservation in the Australian Companies. In the particular article the factors which help to determine the employee turnover in the organisations as well as their skill are properly analysed. At present there is an wide-ranging body of literature which focuses on the individual employees motivations. At present there has been the effect of the human resource management on different aspects of firms performance which includes several considerations of employee turnover. It also focuses on the bundling of human resource management practices which is not limited to the confinement of the traditional human resource management. There also has been investigation on the role of trade unions. There have been several reliable and valid measurement concepts which are crucial to the study. There are types of searches which have been conducted on the basis of data collected from numerous sources . The aim of the study is to provide accurate and genuine information on the reasons which cause the employees to leave their respective organisations. It also aims to understand what factors which help employees stay in their organisations. In order to facilitate the reliable and also the valid measurements of several concepts, several multi-item measurements of scales are also required. It is necessary to evaluate each of the negative factors which contribute to the loss of employees from the organisations. Only then can the reasons for the employee turnover and retention be properly understood. In order to reach the position which the research aims at, there should be a proper evaluation of the primary and secondary sources from which the data is collected. The different drivers for employee retention and turnover are to be analysed carefully. In addition to this the factors which contribute to the organisational support and the job satisfaction are also to be considered for study. The impact of human resource management on the different aspects of the firm performance based on the levels of the employee satisfaction is also to be understood properly. In case a proper examination is made on all the factors, the researchers of the study can identify the drivers contributing to the employee retention and turnover. All these need to be kept in mind while conducting suitable researches. Only on getting adequate suitable and noteworthy information on the different factors affecting the employee retention, the research can contribute to the valuable information. This can ultimately lead to the conclusion that the aim of the research has been arrived at in a suitable and proper manner. In case the necessary criteria for the research are not met it cannot help the research to be noteworthy and genuine overall. There are several drawbacks of the study on employee retention and the employee turnover in different countries. The available quantitative studies on the impact of HRM practices on the employee turnover are very less in number. This causes the studies on the employee turnover to be relatively less and the conclusions drawn in this particular case are not genuine enough. The availability of data on the performance of the employees and the total turnover of the firm as a whole is bound to govern the reliability of the data collection procedure. This is ultimately bound to make the data collected and the conclusions made, much more reliable and genuine. There are several available ways or practices which govern the way an organisation works. In case the sample of organisational employees and their opinions on the factors which govern their retention and skills is less, the accuracy of the research is hampered. The present research article does not focus on all the probable scenarios wh ich influence the situation of the employees and their decision to either leave or stay in the particular organisation. Another problem is that, often the scenarios which have been mentioned on different factors, are not exactly correlated. For example, a major part of the literature focuses on the role of the separate attitudinal preferences of the individuals in the organisations, but the situations which different employees face in certain situations are varied. Therefore the factors which affect the propensity of an individual to leave his or her particular organisation is different. Another thing which is of consequence in the study is the effect of training on the turnover which has not been completely investigated. Only in cases where there has been a general research on the human resource management, there has been a certain amount of study. The challenges in this particular study therefore point to low availability of data in several cases and the possible scenarios where the solutions can be identified are also not clear. The factors which lead to the turnover of the employees cause a certain change in their patterns of retention. References Smith, A., Oczkowski, E., Smith, C. S. (2011). To have and to hold: modelling the drivers of employee turnover and skill retention in Australian organisations.The International Journal of Human Resource Management,22(02), 395-416.